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Shipping-Returns-Privacy

Shipping Policy

Turnaround
We aim to ship orders within 48 hours Monday - Friday 9am - 4pm.

Carriers

We use the following carriers to deliver our orders:

Canada Post
UPS
 

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Canada Post mail may not have tracking numbers. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

 

How To Return An Item


We want you to be happy with your CAERAN purchase.

We are proud of our CAERAN line and are proud to have long-time loyal customers all over the country. We understand that every once in a while something may go wrong and you’ll need to return a product though, and we will work to make that as simple as possible.

Here are a few details in this regard.

You must FIRST email our payments team at payments@caeran.com. Please include your original order number, the product details and the reason the item needs to be returned.

We will reply with any questions and next-steps, which will include…

1. a shipping document and tracking #.
2. shipping instructions
3. a Return Product Number form to include with your shipment 

As soon as the product is received on our end, your credit will be applied to your account and a verification email will be sent to you with those refund details.

Restocking Fee and Return Shipping Charges
All items are subject to a 10% restocking fee, which is charged to offset the additional administrative and handling costs, and this will be deducted from your refund. We also can not refund the original shipping and handling that you paid on the order since this money was sent directly to the shipping service and not kept by us. We may cover the cost of the return shipping if the product is returned due to defect or our error. We can not cover the cost if the product is being returned due to customer error or preferences.

Exchanges
Exchanges will be treated as returned product unless the error was made in our order processing or shipping systems. 

 

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Cheque
ETransfer (through online banking)
PayPal
Cash On Pickup 

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. The name on your statement will be 2em Natural Elements.

Mailing Address For Cheques
2-em Natural Elements
Simtech warehouse
501A Franklin Blvd
Cambridge, ON N1R 8G9 

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?
We only collect information that we need to fill your order. This includes your:
Billing Address
Shipping Address
Email Address 
Phone Number

We DO NOT hold credit card information entered through our web site. These transactions are processed through a fully compliant secure gateway in real-time and the card details are not maintained on record. Because of this, if additional charges are required for changes to your order or additional shipping fees, we will email or call you to obtain payment information. We can not ADD funds to the original charge since it has already been finalized and closed.


We do collect information on your IP address, browser type, and Refer URL data and we use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is Your Information Used?
Your name and contact info is only used to fill your order. We do not sell or redistribute your information to ANYONE. We know security is very important and it is absolutely essential to maintain your confidence. We want to assure you that we take this matter very seriously and will never share or mis-use your record information.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information 
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

 

We thank you for your trust and business, and will continue to maintain the highest security and stay fully compliant with best online business practices.